Salesforce + empathy + AI
Intelligent Transformation, Human-Centered Impact
We help leading organizations across the Middle East re-imagine customer engagement with intelligent Salesforce solutions, powered by AI and guided by empathy.
About Clouding AI
We’re not just Salesforce implementers — we’re transformation partners.
Clouding AI is a Salesforce-first advisory and delivery firm with a sharp focus on customer engagement. What sets us apart isn’t just technical depth — it’s how we lead with empathy.
We combine three core forces:
- Salesforce: The world’s #1 customer engagement platform
- AI: A catalyst for scale, personalization, and automation
- empathy: Our lens to deeply understand business pain points and tailor truly relevant solutions
Whether it’s unlocking faster time-to-value or orchestrating scalable digital experiences, our team designs with the customer in mind — always.
What We Offer
Transforming Your Business with Cutting-Edge Technology
Agentforce
AI-native accelerators built for the Salesforce ecosystem
Agentforce is Salesforce’s agentic AI layer that leverages the platform to bring agentic AI to customers across multiple industry use cases. We built our proprietary layer of accelerators, assets, and components designed to supercharge Agentforce with empathetic experiences and localized intelligence.
What’s inside:
- Mobile-ready flows for service & sales.
- Arabic LLM support for omni-channel chat and voice.
- Visual rich experience across channels beyond text-only responses.
- Conversational search and embedded AI
- Industry-ready use cases (FAQ, booking, feedback, onboarding…).
Agentforce helps you get more out of Salesforce — faster, smarter, and with lower time-to-value.
Salesforce Clouds
Transform every customer touchpoint.
- Comms Cloud – Telco-grade Product Catalogue, Order Management and CPQ.
- Media Cloud – Solution for Media and Entertainment from campaign to cash plus content and subscribers management
- Revenue Cloud – Faster, smarter quote-to-cash including billing and contract management.
Mulesoft Integration
Connect systems. Activate data. Automate intelligently.
We build enterprise-grade integration strategies with Mulesoft, ensuring secure, scalable API connectivity across all your platforms — cloud, on-prem, and legacy.
What we deliver:
- Unified data architecture across systems
- Real-time sync between Salesforce and ERPs/CRMs
- Accelerated time-to-market with reusable APIs
- MuleSoft AI Chains to connect LLMs with your enterprise data
- Scalable event-driven flows for AI automation.
We help enterprises design for today and scale for tomorrow.
Tableau
Turn data into decisions.
With Tableau we help organizations shift from static reports to real-time, AI-powered decision-making.
What we offer:
- Interactive dashboards with embedded insights
- Personalized visual storytelling for C-suite, ops, and frontline
- Unified customer profiles through Data Cloud
- Predictive insights powered by Agentforce & LLMs.
Data isn’t just captured — it’s activated across every interaction.
Founding Partners
Leveraging Over 25 Years of Expertise in the Middle Eastern Market
Ready to enhance your customer engagement and AI journey? Get in touch!
+971-52-9848780
info@clouding.ai
Head office
Clouding Computer Systems DWC, LLC. DWC Business Center Level-3, Building A-3, Dubai South Business Park Dubai, UAE PO. Box 453448
International Presence
Headquartered in the UAE, with a regional office in the KSA and a technical centre of excellence in Egypt, we are strategically positioned to serve customers across the MENA region.
