MerQ and Clouding AI Announce Strategic Merger to Lead the Agentic AI Revolution in the Middle East

Dubai, UAE - In a significant development for the region's AI sector, MerQ and Clouding AI have joined forces through a strategic merger. This combination unites two innovators: MerQ, known for conversational AI solutions, and Clouding AI, a specialist in Agentic AI, Salesforce Agentforce, and enterprise automation.

The merger represents a major advancement in Agentic AI - a sophisticated approach enabling AI systems to autonomously reason, plan, and execute tasks instantaneously. The partnership aims to expedite the development and rollout of AI-driven solutions throughout the Middle East's enterprise, government, and service provider sectors.

Empowering the Future of AI in the Middle East

MerQ has pioneered conversational AI technologies designed to elevate customer engagement. The company's virtual assistant platform facilitates the creation and administration of AI assistants capable of handling multiple languages, including Arabic dialects, across voice and text channels.

"Customer centricity drives AI adoption success. This merger enables us to combine our conversational expertise with Clouding AI's Agentic AI and Salesforce Agentforce strengths." - Waleed Ghalwash, Co-Founder, MerQ

Clouding AI has established leadership in Agentic AI and enterprise transformation, particularly in customer service, e-commerce, and telecommunications.

"Our focus extends beyond chatbots toward autonomous agents enhancing business operations. This merger accelerates Agentic AI adoption, empowering enterprises to automate workflows and optimize decisions." - Mohamed Shatla, Co-Founder, Clouding AI

"AI's future involves intelligent agents performing real-time actions. Through this merger, we're advancing Agentic AI adoption with Agentforce, MuleSoft integration, and automation capabilities." - Tarek Negm, CTO & Co-Founder, Clouding AI

Delivering Agentic AI Solutions at Scale

The merged organization will offer comprehensive solutions:

• Conversational AI & Intelligent Virtual Assistants - Real-time multilingual customer support powered by AI.
• Enterprise AI Automation - Operations optimization and enhanced decision-making through AI workflows.
• AI-First Customer Engagement - Personalized interactions for e-commerce, telecom, and finance sectors.
• Sovereign AI Solutions - Privacy-focused models respecting regional data regulations.
• Salesforce Agentforce & MuleSoft Integration - Automated customer engagement built on established platforms.

The Future of AI in the Middle East

The Middle East's AI sector is experiencing explosive growth, with projections reaching $320 billion by 2030. Industry analysis suggests over 60% of regional enterprises will deploy autonomous AI agents by 2026, positioning this merger strategically within that expansion.

What's Next?

The combined entity will intensify research efforts, accelerate product development, and expand operations throughout UAE, KSA, and Gulf Cooperation Council territories. Strategic collaborations with enterprises, governments, Salesforce, and MuleSoft will support AI ecosystem advancement and digital transformation initiatives.