Dubai, UAE – [28 Feb 2025] – In a groundbreaking move to reshape the AI landscape in the Middle East, MerQ, a leading provider of conversational AI solutions, and CloudingAI, a pioneer in Agentic AI, Salesforce AgentForce, and enterprise automation, have announced their strategic merger..
This merger marks a pivotal step in the evolution of Agentic AI—a next-generation AI paradigm that goes beyond automation, enabling AI agents to autonomously reason, plan, and take action in real time. The combined expertise of MerQ and CloudingAI will accelerate the development and deployment of AI-powered solutions for enterprises, governments, and service providers across the region.
Empowering the Future of AI in the Middle East
MerQ has been at the forefront of AI innovation, specializing in conversational AI to enhance customer engagement and experience. Its enterprise virtual assistant platform enables businesses to build and manage multilingual AI assistants, supporting voice, text, and Arabic dialects to deliver seamless customer interactions.
💬 Waleed Ghalwash, Co-Founder of MerQ, commented:
“From day one, we understood that customer centricity is the most critical factor in AI adoption. This merger allows us to integrate our conversational AI expertise with CloudingAI’s Agentic AI capabilities, including Salesforce AgentForce and MuleSoft, to deliver intelligent and autonomous solutions to a broader market.“
CloudingAI has established itself as a leader in Agentic AI and enterprise automation, driving transformation across customer service, e-commerce, and the telecom industries. The company’s Sovereign Enterprise AI solutions provide enterprise-grade, full-stack AI services that can be deployed locally, ensuring data sovereignty, security, and compliance—a key priority for organizations in the region.
💬 Mohamed Shatla, Co-Founder of CloudingAI, stated:
“Our vision at CloudingAI has always been to push the boundaries of AI—moving beyond chatbots to autonomous AI-driven agents that actively enhance business processes. By merging with MerQ, we are accelerating the adoption of Agentic AI in the Middle East, with a strong commitment to evolving our solutions on top of Salesforce, AgentForce, MuleSoft, and other leading platforms. This will empower enterprises to automate complex workflows, optimize decision-making, and drive digital transformation at scale.”
💬 Tarek Negm, CTO and Co-Founder of CloudingAI, added:
“The future of AI is not just about answering queries—it’s about AI agents taking intelligent actions in real time. By merging with MerQ, we are strengthening our vision of bringing Agentic AI to enterprises in the Middle East. With Salesforce AgentForce, MuleSoft integration, and AI-driven automation, we will enable businesses to enhance customer interactions, streamline operations, and achieve unparalleled efficiency at scale.“
Delivering Agentic AI Solutions at Scale
The newly merged entity will provide an expanded portfolio of Agentic AI-powered solutions, including:
- Conversational AI & Intelligent Virtual Assistants – AI-powered assistants providing multilingual, real-time customer support.
- Enterprise AI Automation – AI-driven workflows that optimize operations and enhance decision-making.
- AI-First Customer Engagement – Personalized interactions through Agentic AI for e-commerce, telecom, and financial services.
- Sovereign AI Solutions – AI models designed with privacy, security, and regional data sovereignty in mind.
- Salesforce AgentForce & MuleSoft Integration – Seamless AI-powered workflows and automated customer engagement solutions built on Salesforce and MuleSoft.
The Future of AI in the Middle East
With the Middle East’s AI market projected to reach $320 billion by 2030, and over 60% of enterprises expected to integrate autonomous AI agents into their operations by 2026, this merger positions MerQ and CloudingAI at the forefront of this transformation. Together, they will help businesses in the region leverage AI to drive efficiency, innovation, and revenue growth.
What’s Next?
This strategic merger will accelerate R&D, product innovation, and market expansion, strengthening the company’s footprint in UAE, KSA, and the wider Gulf region. The newly merged entity will also establish key partnerships with enterprises, governments, and technology leaders, including Salesforce and MuleSoft, to co-innovate and deploy AI-driven ecosystems that advance digital transformation.
For more information about the new entity and its AI solutions, visit www.merq.ai and www.clouding.ai.